FREQUENTLY ASKED QUESTIONS
What counts towards "complexity" in a commission?
This refers to the amount of extra time I'll be spending on the drawing. Complexity can be anything from winged creatures, complicated patterns like stripes or spots, complex posing, clothing, accessories, special effects, etc. If you're concerned that your idea may fall under being "complex", please send me an email and we can discuss!
Why are tips enabled on the invoice before the commission is started? What if I want to send a tip after my commission is completed?
I receive a lot of repeat clients, who are all very familiar with how things operate so they prefer tipping immediately versus later on! Tips are never an obligation, so it's completely ok if you ignore that section on the invoice! I just like making it available for those that want to send one over right away. If you'd rather send over a tip after seeing how your commission turned out, you can do so through my ko-fi page or through paypal.me. Please don't send tips through PayPals "friends and family" option, as it's against their ToS and can get artists, such as myself, into a lot of trouble!
My commission was rejected, despite following your ToS and Will and Won't Draw sections. Why?
I reject certain commission ideas for various reasons. Sometimes I can only take so much work throughout the month, so if your idea is a little too complex, I'll go with smaller, easier commissions to complete for that month. Sometimes I like working with specific character designs or colour palettes that fit my style more, where as the one submitted may not fit my style in a way I'd like it to. Or the idea itself may just be something I don't see myself particularly enjoying as much as other ideas presented to me. It's a complete mixed bag depending on what's presented to me! If you're curious, you can contact me via email, but please be aware I have the right to refrain from answering and explaining my reasonings. If, by the third or fourth attempt, at submitting a form and your idea was still rejected, it may be best to go with another artist for your commission. You can also consider changing your idea to something else, or submitting multiple ideas that I can choose from instead!
Why do you charge USD prices for commissions, but your storefront is in CAD?
My store listings are in CAD since I can only use one currency with wix (my website provider)'s storefront feature. Until I'm able to host multiple currencies, the default currency will be my local currency. As for commissions, 90% of my client base are American. It's much easier having my prices listed in USD on my website than having to constantly adjust my prices in CAD to keep up with the constant fluctuating of the exchange rate. If you are a Canadian client, the final price of your commission will be converted to CAD and you will be charged CAD currency on the invoice, so please don't worry about having to pay additional conversion fees!
Why is the cost of shipping so expensive?
I ask the same question all the time! Unfortunately, this can be due to a variety of reasons, all of which are out of my control. If shipping is on the pricier side for you, I highly suggest finding friends/family that are also interested in something in my shop, and consider merging your orders with theirs to save on shipping. Luckily the shipping cost is a flat fee, so you can order as much as you'd like and the shipping will not change. Either that or keep an eye on my social media websites for when I'm hosting sales within my online shop! With Covid-19 happening, I don't have conventions to attend, so there will be more online shop sales taking place frequently throughout the year so I can clear out what I've got in stock!