FREQUENTLY ASKED QUESTIONS

What counts towards "complexity" in a commission? 

This refers to the amount of extra time I'll be spending on the drawing. Complexity can be anything from winged creatures, complicated patterns like stripes or spots, complex posing, clothing, accessories, special effects, etc. If you're concerned that your idea may fall under being "complex", please send me an email and we can discuss!

Why are tips enabled on the invoice before the commission is started? What if I want to send a tip after my commission is completed?

I receive a lot of repeat clients, who are all very familiar with how things operate so they prefer tipping immediately versus later on! Tips are never an obligation, so it's completely ok if you ignore that section on the invoice! I just like making it available for those that want to send one over right away. If you'd rather send over a tip after seeing how your commission turned out, you can do so through my ko-fi page or through paypal.me. Please don't send tips through PayPals "friends and family" option, as it's against their ToS and can get artists, such as myself, into a lot of trouble! 

My commission was rejected, despite following your ToS and Will and Won't Draw sections. Why?

I reject certain commission ideas for various reasons. Sometimes I can only take so much work throughout the month, so if your idea is a little too complex, I'll go with smaller, easier commissions to complete for that month. Sometimes I like working with specific character designs or colour palettes that fit my style more, where as the one submitted may not fit my style in a way I'd like it to. Or the idea itself may just be something I don't see myself particularly enjoying as much as other ideas presented to me. It's a complete mixed bag depending on what's presented to me! If you're curious, you can absolutely ask me via email, but please be aware I have the right to refrain from answering and explaining my reasonings. If by the third or fourth attempt at submitting a form in and your idea was still rejected, it may be best to go with another artist for your commission, consider changing your idea to something else, or submitting multiple ideas that I can choose from.

If you're Canadian, why do you charge USD prices for commissions and merchandise?

90% of my client base are American. It's much easier settling with prices in USD than having to constantly adjust my prices in CAD. Since my prices are changed manually, I'd be spending a lot of time making sure I'm getting the proper amount of income from my work/products. I completely understand that this may seem unfair towards my local Canadian clients, which is why I'm always happy to offer commissions/merchandise in CAD vs USD. If you're interested in purchasing either of the two and want to be charged in local/ CAD currency, just send me an email and we can organize that so neither of us are getting charged with conversion fees (: I hope one day my website provider will at least allow the option of having multiple currencies for the store front, but for now it's staying at USD.

Why is the cost of shipping so expensive?

Trust me, I ask this every time I ship something out. Unfortunately this can be due to a variety of reasons, all of which are out of my control. If shipping is on the pricey side for you, I highly suggest finding friends/family that are also interested in something in my shop, and consider merging your orders with theirs to save on shipping. Luckily the shipping cost is a flat fee, so you can order as much as you'd like and the shipping will not change. Either that or keep an eye on my social media websites for when I'm hosting sales within my online shop! With Covid happening, I don't have conventions to attend, so there will be more online shop sales taking place frequently throughout the year so I can clear out what I've got in stock!

© 2020 Nicole.S