STORE POLICY, SHIPPING & RETURNS

 

** For the time being, I cannot fulfill shop orders from the UK due to not having a VAT license! If you are interested in ordering merchandise from my shop, please place an order through my Etsy!

  • All orders ship from Ontario, Canada via Canada Post.

  • The Covid-19 virus has had a significant impact on almost all orders outside of Canada. Some countries can experience a significant delay (sometimes up to 3 months or more) than standard time frames. Please keep this in mind when placing an order and prepare to be patient with delivery times.

  • Privacy is taken very seriously. The customers information provided will never be shared (including name, address, email address, phone number, etc.) with anyone. All of the information collected will only be used to complete the order. Unsolicited communication will not be issued.

  • HST/GST is not included in the product cost and will be added on at checkout for Canadian clients only.

  • Shipments are processed within 1-3 business days, regardless of the chosen shipping method. Processing times may change with special store events and holidays.

  • Please be aware tracking may take up to 24 hours to update after you receive an ' Order has been fulfilled ' confirmation since Canada Post needs to scan the packages individually before they're officially on route. If you're concerned that it has not updated with new information, please contact Canada Post.

  • Estimated delivery times are labeled with the shipping option chosen at checkout. Please refer to the second bullet point, however.

  • International orders may have customs fees charged by the receiving country. The Art Of Nicole/Moto Yote is not responsible for these fees.

  • Under-valuing the packages contents to avoid custom fees will not be done as this is against the law.

  • If the order has been sent back due to providing an incorrect address, not being available to pick it up, etc. the buyer has the option of asking for a refund on the products purchased (shipping costs, however, will not be refunded) or pay additional shipping to have it sent back. If the latter is chosen, please be sure to correct the mistakes made previously to insure the package arrives safely.

  • All sales are final. Returns and exchanges are not accepted.

  • If a product arrives damaged, please contact via email with proof of damage (photos only. Written description of the damage without photo evidence will not be accepted) and a replacement may be arranged, including shipping costs, unless the item is out of stock. Quality is always ensured before being sent out by making use of proper packing, labeling, etc, but sometimes mail carriers can be a little too rough with packages.

  • If the package is lost (which is confirmed in the form of a trouble ticket made via Canada Post) refunds can be arranged if the address submitted was absolutely correct. Please contact both The Art of Nicole/Moto Yote and Canada Post if the package has not shown up within the designated time frame and you believe is lost.

  • Lost packages are subject to verification. The Art of Nicole/Moto Yote is not responsible for lost packages due to errors in the shipping address provided by the customer.

  • Please be aware that this business coincides with a pet friendly home (2 cats) and a separate room to keep products away from pets is currently unavailable at this time. It is assured that products are properly stored away in clean bins/bags to prevent any sort of pet hair contamination. As a precaution for those with allergies, please make sure products that can be washed/wiped down are done before use/wear.

  • Any further questions that have not been answered can be directed to The Art of Nicole/Moto Yote.

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